From car repair to everyday maintenance, our complete automotive specialists can help you keep your vehicle in tiptop shape. We offer reliable auto care at good rates. Call today to inquire about our maintenance service plans. We can also complete a smog certification.
Technician Trained In Japan
Same Day In & Out Service
Scheduled Maintenance Service Plan
Smog Check Inspection
Stringent Customer Satisfaction Research & Rating
1. Companies must apply to be certified
2. A random sample of typically 400 past customers is pulled from all customer files of the applicant company.
3. A confidential telephone survey captures the customer satisfaction score based on quality.
4. the quality score is tabulated. To qualify, the company must score a very high 88 on a 100 scale.
Rigorous Standards are Enfored
5. The applicant company's credentials are independently rated (license, insurance, complaint status and credit for contractors).
6. Are the company's business prsctices "customer friendly"?
it must stand behind its performance.
Only the Highest Rated Pass
7. If quality rating, credential rating and business practices qualify, the company is awarded Diamond Certified.
8. The company agrees to adhere to the Diamond Certified Customer Statisfaction principles.
Ongoing Customer Satisfaction and Performance
9. A quarterly customer satisfaction rating is completed.
10. If ever necessary, the company participates in Diamond certified medalion.
11. A limited guarantee ensures performance.
12. the Company participates in the ongoing elite Diamond Certified Quality satisfaction Program.